Friday, April 22, 2011
Time to get rid of OBESITY!!!
Ok, so I am now officially a Team Beach Body Coach. I am taking the fitness challenge. I consider myself to be pretty fit, however my diet has not always been the best... when I signed up to be a coach, I signed up for Shakeology. The above video describes what shakeology is all about. I am taking the Shakeology challenge. I am wating for my shipment to arrive in the mail and I am SUPER excited! Once it arrives, I will be taking some "beginning" photos and measurements and posting regular updates to watch myself get healthier!! I am going to be a product of the product and lead by example! I hope you will follow me on my journey and be challeneged to take control of your health!!
Blessings!!
Mindie Gilliland
Independent Beach Body Coach
http://www.teambeachbody.com/timetosoar
http://myshakeology.com/timetosoar
Tuesday, March 29, 2011
Best Buy Follow Up
OK, so I received a letter from the corporate office in the mail yesterday. Here is what it said:
"Dear Mindie,
Thank you for contacting the Best Buy corporate office with your letter. First and foremost, I want to sincerely apologize on the Best Buy's behalf for the experience you had getting this computer repaired at the store in Murrieta. Yours i never the experience we want our customers to have and I would certainly feel frustrated too if I were in your shoes. Clearly, there are several coaching issues that this letter has brought up that will need to be addressed with our Geed Squad at this store.
With that said, I do want to thank you for taking the time to bring these issues to our attention. Although we don't like hearing negative feedback about our stores, we do need to hear it to ensure that we are dealing with the issue appropriately and there aren't other customers who have a similar experience.
I will be documenting your complaint and sending it off to the store's management team as well as the district management team for review. Please do not hesitate to contact us directly at 888-BEST BUY (237-8289) with any additional questions or concerns.
Best Wishes,
Seth V.
Best Buy Consumer Relations"
It was nice to know that they are at least going to attempt to fix the issue. Will I ever shop there again, no. But that wasn't the point, the point was to make them aware of the issue so that other customers that choose to still shop there will not have the experience that I had. So, there you go.
Mission accomplished.
"Dear Mindie,
Thank you for contacting the Best Buy corporate office with your letter. First and foremost, I want to sincerely apologize on the Best Buy's behalf for the experience you had getting this computer repaired at the store in Murrieta. Yours i never the experience we want our customers to have and I would certainly feel frustrated too if I were in your shoes. Clearly, there are several coaching issues that this letter has brought up that will need to be addressed with our Geed Squad at this store.
With that said, I do want to thank you for taking the time to bring these issues to our attention. Although we don't like hearing negative feedback about our stores, we do need to hear it to ensure that we are dealing with the issue appropriately and there aren't other customers who have a similar experience.
I will be documenting your complaint and sending it off to the store's management team as well as the district management team for review. Please do not hesitate to contact us directly at 888-BEST BUY (237-8289) with any additional questions or concerns.
Best Wishes,
Seth V.
Best Buy Consumer Relations"
It was nice to know that they are at least going to attempt to fix the issue. Will I ever shop there again, no. But that wasn't the point, the point was to make them aware of the issue so that other customers that choose to still shop there will not have the experience that I had. So, there you go.
Mission accomplished.
Friday, March 11, 2011
BOYCOTTING BEST BUY
DO YOU SHOP AT BEST BUY??? READ BELOW TO SEE WHY I AM BOYCOTTING THEIR STORE. THIS IS THE LETTER I SENT TO THEIR CORPORATE OFFICE.
Attn: Customer Service
Best Buy Corporate Customer Care
P.O. Box 9312
Minneapolis, MN 55440
1-888-BEST BUY (1-888-237-8289)
Friday, March 11, 2011
To Whom It May Concern:
My name is Mindie Gilliland and I have been purchasing my electronics from Best Buy for as long as I can remember. Through the years we have purchased several computers, DVD’s, CD’s, and an entire home theatre system. We purchased a Sony Computer in April of 2009. We also purchased the warranty for this computer to cover all repairs. Since our purchase we have taken advantage of the warranty and saved over $700 in repairs. We are very thankful for the warranty.
Recently we had to have the hard drive and optical lense replaced because it fell off our kitchen table. We brought it to our local best buy, which is in Murrieta. We live on the northern side of Lake Elsinore so it takes about 30 minutes to get there. I am pleased with the repair; however the amount of time it took to repair the computer, the poor customer service and communication has made me decide to no longer purchase any items from Best Buy ever again. Let me explain why:
• February 14th 2011, my husband and I dropped off the computer for repair at the Murrieta Best Buy with the Geek Squad. We explained the issues, the man (Harvey) that we spoke with assured us it should be a quick fix and we would get the computer back quickly.
• February 16th 2011, I received a phone call to notify me that the computer needed replacement parts that they did not have and they needed to ship the computer “out” for the repairs. They needed my approval in order to do this. (oddly, they never needed my approval to ship the computer for the other 2 repairs that we have had in the past) Regardless, they needed me to call them back to tell them to ship it out. I called back that afternoon, and the phone rang for about 3 minutes and then an operator lady asked for my name and number and told me the Geek Squad would return my call shortly. I told her if she could just let them know that it was fine to ship out the computer for repairs that that was all they needed to know. The conversation ended with her telling me they would call back.
• February 21st 2011- A WEEK LATER I still did not receive a call back from the Geek Squad so I called again to see if they had received my message and sent out my computer. I got the same operator and she asked for the same thing, my name and number and they would call me back. I explained to her that we already did that once almost a week ago and she put me on hold. A minute later I was speaking to another male Geek Squad clerk and explained the phone call I received on the 16th and the message I left and the fact that no one returned my call and he pulled up my information. He told me that they had not sent out my computer because they did not have my permission, (which meant that my computer had sat there for almost a week and nobody even thought to try calling me again to get it taken care of) The man on the phone didn’t even apologize for the delay. He said it would be shipped out to for repairs the next day.
• February 28th 2011, I received a phone call from a woman at the Chino repair shop where my computer was shipped. She asked me if I could explain what was wrong with my computer because NO PAPERWORK WAS SENT WITH IT FROM THE MURRIETA STORE!!!!!! Not only did it take a WEEK to go less than 50 miles, she had NO COMMUNICATION with the Murrieta store to take care of my computer. I explained to her that the hard drive needed to be repaired and the optical lense for the DVD drive wasn’t working. She assured me that they would be taken care of and that I would receive a phone call when it was shipped back to the store.
• March 7th 2011, I received a phone call from Harvey that my computer had been fixed and that it was at the Murrieta store and that they needed my recovery discs to complete the repair. He assured me it would only take a few hours after I dropped off the discs. My son was napping when he called, and we were unable to get to the store that day. We headed to the store the next morning.
• March 8th 2011, I waited in line for 25 minutes behind only 2 customers. There was only one service clerk working. One of the customers was having similar issues with customer service that I was having (her issue took a month and they gave her back her item broken and missing parts) finally another man came out to help. He was shorter, with dark hair and a mustache. I do not recall his name. The other employee was a tall Caucasian man with no facial hair. I gave the shorter man my paperwork, and he looked at the computer for a few minutes, and then I began to explain the entire situation to him because he seemed to not know what I needed. After explaining the whole thing, he asked me if I had my power cord for my computer. Nobody told me to bring any cords with me when they called me so I did not have it. He then told me that the computer would probably not be ready until tomorrow because he would need to find a power source and he couldn’t guarantee it would be ready that day.
• March 10th 2011, I happened to be in Murrieta and thought I would check on the status of the computer. I had not received a phone call yet, but was hoping this whole thing would be done so I could have a computer again. A woman was working the Geek Squad area that day. A very friendly, medium length hair, middle aged woman helped me. When she looked up my information on the computer, no one had updated the computer and it had no notification that my computer had even arrived back from Chino! She had another young woman help her insert the information into the computer (because they cannot release the computer until the information is correct), and then I finally got my computer back. I apologize that I do not recall any of the other Geek Squad member’s names. Only one person actually told me their name.
Each time we have had to take our computer to the Geek Squad it has taken several weeks to complete the repair. This time, was that last. You have lost me as a customer. And unless you teach your Geek Squad helpers how to answer their phones, communicate with one another, care about customer needs in a timely manner, and smile, you are going to lose a lot of business.
A friend of mine just purchased her Apple computer from the Apple Store in Victoria Gardens instead of going to Best Buy because of my suggestion; which lost your company at least $500.00 in business. I have several other friends that have also decided to purchase their electronics elsewhere because of similar issues. I am posting my complaint on my face book, my blog and emailing it to all of my friends and family and urging them to save themselves the head ache and NOT to shop at your stores. If you wish to contact me with any questions please do not hesitate. You’d be the first to call back.
Attn: Customer Service
Best Buy Corporate Customer Care
P.O. Box 9312
Minneapolis, MN 55440
1-888-BEST BUY (1-888-237-8289)
Friday, March 11, 2011
To Whom It May Concern:
My name is Mindie Gilliland and I have been purchasing my electronics from Best Buy for as long as I can remember. Through the years we have purchased several computers, DVD’s, CD’s, and an entire home theatre system. We purchased a Sony Computer in April of 2009. We also purchased the warranty for this computer to cover all repairs. Since our purchase we have taken advantage of the warranty and saved over $700 in repairs. We are very thankful for the warranty.
Recently we had to have the hard drive and optical lense replaced because it fell off our kitchen table. We brought it to our local best buy, which is in Murrieta. We live on the northern side of Lake Elsinore so it takes about 30 minutes to get there. I am pleased with the repair; however the amount of time it took to repair the computer, the poor customer service and communication has made me decide to no longer purchase any items from Best Buy ever again. Let me explain why:
• February 14th 2011, my husband and I dropped off the computer for repair at the Murrieta Best Buy with the Geek Squad. We explained the issues, the man (Harvey) that we spoke with assured us it should be a quick fix and we would get the computer back quickly.
• February 16th 2011, I received a phone call to notify me that the computer needed replacement parts that they did not have and they needed to ship the computer “out” for the repairs. They needed my approval in order to do this. (oddly, they never needed my approval to ship the computer for the other 2 repairs that we have had in the past) Regardless, they needed me to call them back to tell them to ship it out. I called back that afternoon, and the phone rang for about 3 minutes and then an operator lady asked for my name and number and told me the Geek Squad would return my call shortly. I told her if she could just let them know that it was fine to ship out the computer for repairs that that was all they needed to know. The conversation ended with her telling me they would call back.
• February 21st 2011- A WEEK LATER I still did not receive a call back from the Geek Squad so I called again to see if they had received my message and sent out my computer. I got the same operator and she asked for the same thing, my name and number and they would call me back. I explained to her that we already did that once almost a week ago and she put me on hold. A minute later I was speaking to another male Geek Squad clerk and explained the phone call I received on the 16th and the message I left and the fact that no one returned my call and he pulled up my information. He told me that they had not sent out my computer because they did not have my permission, (which meant that my computer had sat there for almost a week and nobody even thought to try calling me again to get it taken care of) The man on the phone didn’t even apologize for the delay. He said it would be shipped out to for repairs the next day.
• February 28th 2011, I received a phone call from a woman at the Chino repair shop where my computer was shipped. She asked me if I could explain what was wrong with my computer because NO PAPERWORK WAS SENT WITH IT FROM THE MURRIETA STORE!!!!!! Not only did it take a WEEK to go less than 50 miles, she had NO COMMUNICATION with the Murrieta store to take care of my computer. I explained to her that the hard drive needed to be repaired and the optical lense for the DVD drive wasn’t working. She assured me that they would be taken care of and that I would receive a phone call when it was shipped back to the store.
• March 7th 2011, I received a phone call from Harvey that my computer had been fixed and that it was at the Murrieta store and that they needed my recovery discs to complete the repair. He assured me it would only take a few hours after I dropped off the discs. My son was napping when he called, and we were unable to get to the store that day. We headed to the store the next morning.
• March 8th 2011, I waited in line for 25 minutes behind only 2 customers. There was only one service clerk working. One of the customers was having similar issues with customer service that I was having (her issue took a month and they gave her back her item broken and missing parts) finally another man came out to help. He was shorter, with dark hair and a mustache. I do not recall his name. The other employee was a tall Caucasian man with no facial hair. I gave the shorter man my paperwork, and he looked at the computer for a few minutes, and then I began to explain the entire situation to him because he seemed to not know what I needed. After explaining the whole thing, he asked me if I had my power cord for my computer. Nobody told me to bring any cords with me when they called me so I did not have it. He then told me that the computer would probably not be ready until tomorrow because he would need to find a power source and he couldn’t guarantee it would be ready that day.
• March 10th 2011, I happened to be in Murrieta and thought I would check on the status of the computer. I had not received a phone call yet, but was hoping this whole thing would be done so I could have a computer again. A woman was working the Geek Squad area that day. A very friendly, medium length hair, middle aged woman helped me. When she looked up my information on the computer, no one had updated the computer and it had no notification that my computer had even arrived back from Chino! She had another young woman help her insert the information into the computer (because they cannot release the computer until the information is correct), and then I finally got my computer back. I apologize that I do not recall any of the other Geek Squad member’s names. Only one person actually told me their name.
Each time we have had to take our computer to the Geek Squad it has taken several weeks to complete the repair. This time, was that last. You have lost me as a customer. And unless you teach your Geek Squad helpers how to answer their phones, communicate with one another, care about customer needs in a timely manner, and smile, you are going to lose a lot of business.
A friend of mine just purchased her Apple computer from the Apple Store in Victoria Gardens instead of going to Best Buy because of my suggestion; which lost your company at least $500.00 in business. I have several other friends that have also decided to purchase their electronics elsewhere because of similar issues. I am posting my complaint on my face book, my blog and emailing it to all of my friends and family and urging them to save themselves the head ache and NOT to shop at your stores. If you wish to contact me with any questions please do not hesitate. You’d be the first to call back.
Wednesday, February 9, 2011
Scripture Memory Through Song...
We are diligently trying to teach Kellen about the Word of God through scripture memory. I decided to combine something I love (the Bible) and something he loves (singing) to make that possible. There is a really great Bible CD called, "We Sing Bible Songs," that has a sequel called, "We Sing More Bible Songs." On this CD before most songs there is a scripture reference that goes with the song. I picked a song that Kellen kind of already enjoys to sing to help him learn a Bible verse.
The scripture is Psalm 136:1, "Give thanks to the Lord for He is good, his love endures forever." The lyrics in the song that he is singing in this video are:
"Give thanks to the Lord,
Give thanks to the Lord,
For He Loves you, He loves me too,
Give thanks to the Lord our God."
Here he is singing it (once I told him I wasn't taking a picture... cheese!)
Enjoy! =0)
The scripture is Psalm 136:1, "Give thanks to the Lord for He is good, his love endures forever." The lyrics in the song that he is singing in this video are:
"Give thanks to the Lord,
Give thanks to the Lord,
For He Loves you, He loves me too,
Give thanks to the Lord our God."
Here he is singing it (once I told him I wasn't taking a picture... cheese!)
Enjoy! =0)
Saturday, February 5, 2011
Janurary and stuff...
After all the craziness of 2010, I am starting to see the blessings in disguise. God has been preparing my heart for some amazing things in 2011. Including an Elizabeth George Bible study, church membership class, and much more. Everything from losing our home to learning new budgets in Financial Peace University (and all the other stuff in between) taught us a lot about trusting God in the big and small and has brought me closer to Christ and deeper into his Word daily. I am finding pure joy in my time with God every morning, and sharing it throughout my day with my son and husband has made me blessed. I have also found a new love for scripture memory! "Behold, I make all things new..." (Rev. 21:5) has been a reminder for January and 2011 that each day can be new and better (in Him). As you check out our pictures, I hope that God brings you blessings and joy this year.
My Favorite Pic
Feeding the birds... I actually had one on my shoulder too, but the picture is dorky! Kellen LOVED the petting coral, and I am pretty sure he pet every single deer that was in the area. They were so gentle. :-)
This picture pretty much summed up the end of the day... everyone was tired and ready to go home. It was really warm that day. Kellen slept the entire way home in the car. :-)
We stopped by Papa's work and we had to take pictures on the TRACTORS!!! They were pretty stinkin' huge.
This was a common view of the two boys. Falling down or sitting down and then struggling to get back up. The snow was not icy, it was actually nice and powder like. Which made for big footprints and falling down a lot.
I also got a pretty good video of Nolan body skiing down the hill. I didn't get him going belly first which was pretty sweet, but I was able to get him on video.
They worked up appetites (well, at least Nolan did). Kellen just got sweaty I think. He was glad when I took off the snow gear. It was pretty warm outside.
He looked so cute with the boots on, especially because they went up so high on his knees, I had to take a picture! By then he warmed up pretty well to my parents dog, Duke... (Chocolate Lab) seriously the best dog. If I ever had a dog, I would want him.
After a day of fun in the snow he even took a few seconds to pose with mommy (my cutie pie!). We had a nice visit. Since coming home Kellen has said, "I want to go in the spa." Nana and Papa have a spa in their back yard, and they sat in it each day for a little while with Uncle Bobby and papa. It was really relaxing.
We had to move in November, and we now live in a nice little house at the top of a hill overlooking Lake Elsinore. I wasn't real excited when we first had to move, but it is starting to become home. Here is a picture of our back yard view on a foggy morning. (Where the clouds are is usually where you can see the water, but it's hiding).
January was a speedy month. We took our first trip to the Wild Animal Park, (Safari Zoo) and we went to visit Nana, Papa and Uncle Bobby. We also cheered on daddy at some of his soccer matches. Here are some photos to wrap up the month. (Even though February has already begun.)
So, Grandpa decided Kellen needed a Nerf gun for Christmas. (oh geeze) and it didn't take him long to figure out how to shoot us with it!! Thankfully we are already starting to loose the bullets in the house (ha ha). Here are a few pictures of Colin and Kellen "playing."
Uncle Tymon and Aunt Brittani bought Kellen his very own Cars couch bed for his birthday, he LOVES it and watches his new Veggie Tales movies in it all the time. He constantly "rolls" around and tries to get comfy (or silly) here are some fun pics. The blanket was made by Nana and matches perfectly, when they are not being used they are folded up together and sit nicely next to the other couches.
Also, you may notice that Kellen got a some hairs cut... mommy cut his hair (badly) but at least it isn't in his eyes anymore. It is already growing out and it is CRAZY. He likes to wear my shoes, good choice...comfy slippers.
Kellen has a favorite stuffed animal that MUST sleep with him and his red blanket every night, his name is "Bunny." I found him sleeping one morning like the picture below and had to snap a shot! So cute!
Unfortunately Kellen is not without his boo boos. He added another one to his poor face in January. He fell in the back yard right on his face. He just didn't get his hands down in time. Thankfully, all is well and healed, but the scabs haunted him for a few days. :-(
To get his mind off his new face injuries we played with bubbles for about an hour one day. Here are some of my favorites. (The one with the light in the background is my ultimate favorite).
My Favorite PicKellen has a love of farts, just like his dad, uncle, and well... any man on the planet. I had to video him playing with the machine that we have. It is dying, or broken. Regardless, each fart sounds pretty darn funny. I posted this on face book a while back, but it was just too funny to not add it to the blog too. His laugh was pretty funny too.
We had a quick visit in San Diego to say good bye to Grandma and Grandpa McDonough. They were heading to their next destination, Yuma, the next day so we went to my dad's house for one last visit. Kellen was a little sleepy (and so was Brian) so they cuddled on the couch.
We went to the Safari Zoo, a first for Kellen to check out all the animals with Aunt Jenn, and cousins Taylor and McKenzie. This was Kellen's face after he saw the elephants. :-) If there is a grandparent (or great grandparent) that wants to hook us up with an annual zoo pass, I think Kellen would accept.
On the tram... to check out the wild.
This lion was taking a nap, wish we could have saw the front.
That same week we headed to Sparks Nevada to visit Nana, Papa and Uncle Bobby. They just recently moved, so it was our first time visiting their new home. Of course you couldn't tell that they just moved because my mom is pro at getting everything super "homey."
Nolan and Kellen sharing some cheerios for breakfast.
Kellen wanted to "drive" as always with anything that has a steering wheel. He is completely content moving it back and forth without actually going anywhere.
We went to the biggest sporting good store on the planet, Scheels, and in the entry way they have a LARGE fish tank. We were a little alarmed at first when we saw scuba divers inside the tank cleaning the glass! It was pretty cool. Kellen, Nolan and Uncle Bobby went on the Ferris wheel INSIDE the store!
Ready to ride!
Taking a break to watch a Veggie Tales in Nana and Papa's bed. 
Another first for Kellen. SNOW! The picture on the left he isn't so happy with mommy putting so many layers on him, including gloves. However, once he was ready to go and climbing up the hill he was glad he had on so many layers. They played for quite a while!
I also got a pretty good video of Nolan body skiing down the hill. I didn't get him going belly first which was pretty sweet, but I was able to get him on video.They worked up appetites (well, at least Nolan did). Kellen just got sweaty I think. He was glad when I took off the snow gear. It was pretty warm outside.
January came and went, fast. I'm glad I was able to capture some memories with the camera! Hope you enjoyed the pictures!
Love,
Mindie
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