Tuesday, March 29, 2011

Best Buy Follow Up

OK, so I received a letter from the corporate office in the mail yesterday. Here is what it said:

"Dear Mindie,

Thank you for contacting the Best Buy corporate office with your letter. First and foremost, I want to sincerely apologize on the Best Buy's behalf for the experience you had getting this computer repaired at the store in Murrieta. Yours i never the experience we want our customers to have and I would certainly feel frustrated too if I were in your shoes. Clearly, there are several coaching issues that this letter has brought up that will need to be addressed with our Geed Squad at this store.

With that said, I do want to thank you for taking the time to bring these issues to our attention. Although we don't like hearing negative feedback about our stores, we do need to hear it to ensure that we are dealing with the issue appropriately and there aren't other customers who have a similar experience.

I will be documenting your complaint and sending it off to the store's management team as well as the district management team for review. Please do not hesitate to contact us directly at 888-BEST BUY (237-8289) with any additional questions or concerns.

Best Wishes,

Seth V.
Best Buy Consumer Relations"

It was nice to know that they are at least going to attempt to fix the issue. Will I ever shop there again, no. But that wasn't the point, the point was to make them aware of the issue so that other customers that choose to still shop there will not have the experience that I had. So, there you go.

Mission accomplished.

No comments:

Post a Comment